I wish I could give a minus rating!

I wish I could give a minus rating! This bank is useless, my phone got ****** and the perpetrators got onto my app and **********ly transferred all my money into their account. This is a breach on Capitec side because how can perpetrators have access to my banking app without my pin? I alerted Capitec, went through all the steps they told me to follow, of opening a case - everything. This has been going on for a month now and I have been calling them constantly and every-time they never have any feedback for me, no one has been calling or emailing me updates. I only had 1 person call me back to say my issue is being escalated. Only for them to let me know after a month of me calling them that they won't be refunding me my full amount.

I am not letting this go, I want all my money back and then I'm going to leave this useless bank.