I will never use a Capitec ATM again!

On the 20th of February 2015 I tried to withdraw cash from a Capitec ATM. There was a problem and no cash was dispensed. The money however was taken out of my account, together with the service fee. On the 23rd of February 2015 the money was still missing from my account. I reported this to my bank, together with the ATM slip showing that no cash was dispensed, who opened an ATM Claim, ref. no ***. We were told to wait until the 2nd of March 2015. After numerous phone calls between the 2nd and today, the money is still missing!.