I will like to warn people about the ***** that is happening through online purchase and the *****ster are aware that we cannot get our money back as they say they talked to us over the phone and there is no proof of record over the phone

Capitec bank said they cannot refund my money back the sum of R3990 which was an online payment which was not agreed for I was phoned by Hotel stay travel agent telling me about an incredible offer of a once off payment of R399 which we agreed over a phone call and yesterday on the 14th July while I was at work there was an sms of R3990 which was taken from my account when I tried to phone them the phone was not working and at capitec thorn tree soshanguve they said they can't help me we spoke to a bank agent named karabo and she said I agreed to the transaction and there is no proof that it was the wrong amount taken.today morning on the 15th July I went to capitec Montana but they also confirmed that they can't reverse the money as there is no proof that I didn't agree to the money taken from my account but as an account holder I tried to explain to them and provide proof that I am the account holder and I want justice to be done and the lady named katlego said I am the one who allowed those people to take money from my account by giving them my card number. I am now also querying if the Hotel stay travel agency is for real because later on the have send me a what's up massage saying my package is R16999 then that sum of R3990 is paid once a year meaning next year they are still going to deduct another R3990 so I have told them that we did not agree on that then they said maybe I didn't hear them properly but I don't have any hearing problem. Then it means my money is gone and justice cannot be served in south africa