BS
Bongani S

1 reviews | Active since Jan 2024

26 Feb 2024, 17:12

I went into The Bran...

I went into The Branch at Bracken fell Pick n Pay hyper, to do a fixed deposit, I then instruct this consultant to fix a certain amount from existing account and leaving a certain amount as is, the then goes to an account I didn't ask for the transacts moving money around, I ask her what she was doing, then she tell me she knows what she's doing, at the end she gives me paperwork with no figures of amount fixed and a due date, as I walk outside I notice the mistake, I go back to her and she doesn't apologies, she challenges me, and I saosld to this is not the instruction I asked you and at the end of the day you giving me wrong information

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Feb 2024, 17:58
Official
 Good day Bongani

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank