RR
Refiloe R
1 reviews | Active since Dec 2025
30 Dec 2025, 20:06
I was told to wait until the new year to have my query resolved.
What a terrible experience I received at the branch earlier today. What I asked for was just turned into a mess and I am told to wait until Friday so they can sort their mess out because the team leader is off.
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Replies (5)
Capitec Bank's replyOfficial
30 Dec 2025, 20:42Hi there , thank you for contacting Capitec Bank. You are through to Andi, thank you for your patience 🌻Please allow me a moment to fami****ise myself with your enquiry
Capitec Bank's reply30 Dec 2025, 20:42
Official
Hi there , thank you for contacting Capitec Bank. You are through to Andi, thank you for your patience 🌻Please allow me a moment to fami****ise myself with your enquiry
Capitec Bank's replyOfficial
30 Dec 2025, 20:45I'm sorry for the inconvenience caused to you.
Capitec Bank's reply30 Dec 2025, 20:45
Official
I'm sorry for the inconvenience caused to you.
Capitec Bank's replyOfficial
30 Dec 2025, 20:56Is there anything else I can assist you with?
Capitec Bank's reply30 Dec 2025, 20:56
Official
Is there anything else I can assist you with?
Capitec Bank's replyOfficial
30 Dec 2025, 21:08Due to no response I will close the chat.
Capitec Bank's reply30 Dec 2025, 21:08
Official
Due to no response I will close the chat.
RR
Refiloe R's updateReviewer Update
30 Dec 2025, 21:22My father passed away on the 15/12/2025. My salary for December was paid on the same day. I have a personal loan which the debit date is on the 27th.
I used all my money making the funeral arrangements so I could not as a result pay the instalment on my loan. I finally got a chance today to make arrangements on my loan on my banking app to pay the missed premium for the next 6 months.
I then proceeded to go to the branch at Cosmo mall and I was assisted by Charity who was very helpful.
She called the call centre and explained everything to the person what I wanted and I also spoke to the person and again told the person that I plan to pay the missed premium in 6 months plus my normal instalment.
The call centre person did something I did not request, he reduced my instalment amount and increased my term for two months.
When Charity called the call centre again, she was told they cannot change the arrangements as they have been captured and told I must make new arrangements after 6 months.
I then requested Charity that she escalated a complaint for me. She called someone senior to her who came and told us she will resolve our query on Friday as the team leader is off work and will be back Friday.
Another reason I made the arrangements was to not have the amount debited as I am still arranging for my father's funeral.
Then later I received some funds which I need to use for the funeral but to my surprise the debit order went off, even after making arrangements.
So may I please be refunded the amount debited today and also have my arrangements of the December premium be slip into 6 months without extending the terms.
Thank you
I used all my money making the funeral arrangements so I could not as a result pay the instalment on my loan. I finally got a chance today to make arrangements on my loan on my banking app to pay the missed premium for the next 6 months.
I then proceeded to go to the branch at Cosmo mall and I was assisted by Charity who was very helpful.
She called the call centre and explained everything to the person what I wanted and I also spoke to the person and again told the person that I plan to pay the missed premium in 6 months plus my normal instalment.
The call centre person did something I did not request, he reduced my instalment amount and increased my term for two months.
When Charity called the call centre again, she was told they cannot change the arrangements as they have been captured and told I must make new arrangements after 6 months.
I then requested Charity that she escalated a complaint for me. She called someone senior to her who came and told us she will resolve our query on Friday as the team leader is off work and will be back Friday.
Another reason I made the arrangements was to not have the amount debited as I am still arranging for my father's funeral.
Then later I received some funds which I need to use for the funeral but to my surprise the debit order went off, even after making arrangements.
So may I please be refunded the amount debited today and also have my arrangements of the December premium be slip into 6 months without extending the terms.
Thank you
RR
Refiloe R's update30 Dec 2025, 21:22
Reviewer Update
My father passed away on the 15/12/2025. My salary for December was paid on the same day. I have a personal loan which the debit date is on the 27th.
I used all my money making the funeral arrangements so I could not as a result pay the instalment on my loan. I finally got a chance today to make arrangements on my loan on my banking app to pay the missed premium for the next 6 months.
I then proceeded to go to the branch at Cosmo mall and I was assisted by Charity who was very helpful.
She called the call centre and explained everything to the person what I wanted and I also spoke to the person and again told the person that I plan to pay the missed premium in 6 months plus my normal instalment.
The call centre person did something I did not request, he reduced my instalment amount and increased my term for two months.
When Charity called the call centre again, she was told they cannot change the arrangements as they have been captured and told I must make new arrangements after 6 months.
I then requested Charity that she escalated a complaint for me. She called someone senior to her who came and told us she will resolve our query on Friday as the team leader is off work and will be back Friday.
Another reason I made the arrangements was to not have the amount debited as I am still arranging for my father's funeral.
Then later I received some funds which I need to use for the funeral but to my surprise the debit order went off, even after making arrangements.
So may I please be refunded the amount debited today and also have my arrangements of the December premium be slip into 6 months without extending the terms.
Thank you
I used all my money making the funeral arrangements so I could not as a result pay the instalment on my loan. I finally got a chance today to make arrangements on my loan on my banking app to pay the missed premium for the next 6 months.
I then proceeded to go to the branch at Cosmo mall and I was assisted by Charity who was very helpful.
She called the call centre and explained everything to the person what I wanted and I also spoke to the person and again told the person that I plan to pay the missed premium in 6 months plus my normal instalment.
The call centre person did something I did not request, he reduced my instalment amount and increased my term for two months.
When Charity called the call centre again, she was told they cannot change the arrangements as they have been captured and told I must make new arrangements after 6 months.
I then requested Charity that she escalated a complaint for me. She called someone senior to her who came and told us she will resolve our query on Friday as the team leader is off work and will be back Friday.
Another reason I made the arrangements was to not have the amount debited as I am still arranging for my father's funeral.
Then later I received some funds which I need to use for the funeral but to my surprise the debit order went off, even after making arrangements.
So may I please be refunded the amount debited today and also have my arrangements of the December premium be slip into 6 months without extending the terms.
Thank you