I was ****med and Capitec Bank allowed it.

Hello Peter

I need assistance, I was ****med at a Capitec bank branch ATM on Saturday, 6 July 2019 in Tembisa. My card stuck in the ATM, I called for assistance their consultant told me there was no way i'm gonna get my card back, I should go get my ID so that they can authorize a replacement card for me at a fee even. While I was waiting for a friend to bring my ID, they did not stop other users from using that machine, so the ******** got the opportunity to take out my card. so i eventually went in they gave me a new card but by the time i went out to withdraw all my money was no more, i went in again, too out a bank statement it was clear that my R2,000.00 was withdrawn just before i got a replacement card. I went back in, their consultant told me that i was ****med and there was nothing that they could do or I could do. I feel that they did not go about helping me in the correct way, because, as i did not have my phone with me, I could not access the App. they could've immediately blocked my card, even when I brought my ID, the lady who help me did not even touch my ID so it was a waste of time for me to be waiting for an ID to be assisted while they knew very well that they were not gonna use it. They still could've helped me with a case opening maybe, they do have cameras i think. or anything because should they as consultants new how to assist me, my money would have been safe. They allowed the ******** to the machine just after my card was stuck inside, i thought then the machine should be regarded as out of service but no, they didn't. I am angry at how they mistreated me, I don't understand where was that good customer service they always misrepresent their company with. They were utterly useless and their action allowed those ******** to win and take my money. I mean what is a bank for, if they don't have precaution to risks and also mitigation after they have failed.