I was misled by a merchant, and Capitec failed to assist me

I was misled by a merchant, and Capitec failed to assist me. Capitec refused to escalate my dispute, leaving me financially and emotionally stressed. Despite providing evidence, Capitec did not resolve my misrepresented DebiCheck mandate. I feel ignored and unsupported; Capitec’s ***** department did not act. Capitec failed to protect me after a merchant misled me financially.