I was ****med

I am very very disappointed capitec bank consultants are very rude and they don't even give us information in full. On the 28th of February money was debited from my account About R1600 that goes by the reference of metro policy and I don't have a policy of that nature..according to me if there's a debit order there should be a mandate that I should sign for I've never seen that. On top of that my online limit was 400..nothing makes sense. The consultant just told me that there nothing she can do. Did not even try to check or reverse it ¡