I was made to pay for a card that was issued to me faulty by the bank but because I only realized that later when I was using the card from specific shops because with some it worked just fine. When I swipe from Pick 'n Pay and "the fix" it says incorrect

I went to the bank for a reissue of a bank card, I could withdraw and swipe from the other shops like Woolworth, Truworths but later realized that I can not swipe or withdraw from the other shops like Pick 'n Pay. Today I went to the Capitec branch maponya mall to lay a complaint about my card and was assisted by Lebaka who told me that I have to pay for a new card because I didn't come to the branch immediately of which I was not told when I was given the card. I am not happy with the services at all since the card was faulty from the day I was given the card and I only later.