I wanted to withdraw send cash money it was R1200 on the 27th of Feb 2025 then the screen said the amount request is insufficient then the slip also said that

I wanted to withdraw send cash money it was R1200 on the 27th of Feb 2025 then the screen said the amount request is insufficient then the slip also said that. I log the complain on my capitec app twice and I also went to the branch twice they said they won't refund me because the money shows that it was withdrawn but I did not get any money