I wanted to take a loan from Capitec more than 3 months ago they told me that I need to take a small loan of R 7000 and pay for 2 months to qualify which I did

I wanted to take a loan from Capitec more than 3 months ago they told me that I need to take a small loan of R 7000 and pay for 2 months to qualify which I did. When I returned to apply for the bigger amount they told me that I need to take another small loan to qualify. I find this ridiculous as I do not have a bad credit record.