I wanted to get an e...

I wanted to get an estimation on a credit card on the capitec app but it directly said that i app**** for debt review which is not true i did not apply for debt review i did an assessment with a debt review compony in 2015 but i never went through with the debt review process i have send through the document from the debt review compony to Capitec various times stating that i am not under debt review but still if i want to apply on their app for a credit card it says i don't qualify as i app**** for debt review