FM
Francina M
1 reviews | Active since Dec 2024
18 Dec 2024, 11:48
I want to reinstate my policy
Am so hurt capitec is being unfair to me.... My policy lapsed and I contacted the agent and the reply I got was to open a new cover it's waiting period will be 2 months... Then I asked to reinstate the lapsed one as according to their terms and conditions says I can reinstate within 2 months of lapse .now the agent refuses to help me reinstate my policy they say I must open the other cover and wait for 6 months waiting period
Helpful (0)
Replies (3)0
Replies (3)
Capitec Bank's replyOfficial
18 Dec 2024, 12:47Good day Francina,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply18 Dec 2024, 12:47
Official
Good day Francina,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
FM
Francina M's updateReviewer Update
18 Dec 2024, 23:31I sent emails from last month but no luck
FM
Francina M's update18 Dec 2024, 23:31
Reviewer Update
I sent emails from last month but no luck
FM
Francina M's updateReviewer Update
21 Dec 2024, 09:06Capitec responded and said my waiting period was wavered but since I claimed my claim has not been approved. My brother's funeral is tomorrow and I was the only person who covered him now am stuck because of this claim
FM
Francina M's update21 Dec 2024, 09:06
Reviewer Update
Capitec responded and said my waiting period was wavered but since I claimed my claim has not been approved. My brother's funeral is tomorrow and I was the only person who covered him now am stuck because of this claim