JD
Joa-Marie Diedericks
1 reviews | Active since Sept 2009
30 Dec 2019, 14:39
I want to close this account with a matter of urgency as Customer Service does not exist in Capitec
Capitec can take up to 5 working days to respond to your query but I as a customer only allowed 24 hours.
This is a joke really. Sent a mail to *** on 17 December 2019 and responded on 28 December 2019
Sent a mail to *** on 18 December 2019 rep**** to on the 19 December for my details and responded on 20 December 17:29 and only have 24 hours to respond you your mail which I responded on 24 December and yet nothing from then.
I want to close this account with a matter of urgency as Customer Service does not exist in Capitec
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Replies (2)
Capitec Bank's replyOfficial
30 Dec 2019, 15:36I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply30 Dec 2019, 15:36
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
JD
Joa-Marie Diedericks's updateReviewer Update
10 Jan 2020, 13:10Yet again this one was STILL not actioned after your Five DAYS!!!!!
JD
Joa-Marie Diedericks's update10 Jan 2020, 13:10
Reviewer Update
Yet again this one was STILL not actioned after your Five DAYS!!!!!