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TK
Tselane K

1 reviews | Active since Aug 2023

03 Aug 2023, 18:13

I want them to unfreeze my account

Capitec bank froze my account for no apparent reason, I went to the branch in Jabulani mall but they said there's a transaction that is *****ulent but they don't have proof, I can't access my money it's R1980 it's small but it's mine.

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Replies (3)
Capitec Bank
Capitec Bank's reply03 Aug 2023, 18:21
Official
Good day Tselane 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
TK
Tselane K's update04 Aug 2023, 11:58
Reviewer Update
My account is still frozen this is annoying I have bills to pay
Capitec Bank
Capitec Bank's reply04 Aug 2023, 16:03
Official
Good day
We haven't been able to reach you on the contact details provided however your query has been resolved.
Kind regards
Complaint Management
Capitec Bank