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Babalwa M
1 reviews | Active since Sept 2024
19 Dec 2024, 19:39
I want my refund!
I sent a query on the 2nd of Dec which I was told it will take 3 days to resolve today it is the 19th still not RESOLVED! I have sent multiple emails however decided to no longer reply. Is this the customer service that you provide to your clients please enlighten me.
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Replies (3)
Capitec Bank's replyOfficial
19 Dec 2024, 20:39Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply19 Dec 2024, 20:39
Official
Good day Client Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
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Babalwa M's updateReviewer Update
21 Dec 2024, 08:49I really don’t know what I’ve done to Capitec at this point I want this account closed and part ways with this bank my App has been saying incorrect pin while the pin is correct furthermore I click forgot pin it says aware of the issue and trying to resolve this has been happening close to 2weeks now I can’t pay my debit orders! I can’t do anything and for their employer to tell me there’s nothing they can do I should wait longer till the app work is that even a sane response to tell a customer that needs to pay her accounts because once these debit orders bounce CAPITEC will not help me pay the double payment HORRIBLE HORRIBLE!!
BM
Babalwa M's update21 Dec 2024, 08:49
Reviewer Update
I really don’t know what I’ve done to Capitec at this point I want this account closed and part ways with this bank my App has been saying incorrect pin while the pin is correct furthermore I click forgot pin it says aware of the issue and trying to resolve this has been happening close to 2weeks now I can’t pay my debit orders! I can’t do anything and for their employer to tell me there’s nothing they can do I should wait longer till the app work is that even a sane response to tell a customer that needs to pay her accounts because once these debit orders bounce CAPITEC will not help me pay the double payment HORRIBLE HORRIBLE!!
BM
Babalwa M's updateReviewer Update
21 Dec 2024, 08:49And query still not resolved oh Capitec my dear can you do better than this?
BM
Babalwa M's update21 Dec 2024, 08:49
Reviewer Update
And query still not resolved oh Capitec my dear can you do better than this?