I want my R5000 back from Capitec bank

Capitec ****ed me 5000 while i couldn't have access on my account as they told me that my account is on hold due to the fact that there was a R501 that was deposited into my account which was not mine on the 9th/11/2022.but checking on the statement there some of the transactions that happened after that 501 On the same date,and i opened a case at Margate SAPS as per capitec and submitted an affidavit for them to do the investigation on this matter.what makes me sngry is that they said my account is on hold i dnt have access but how can someone managed to use the same account that is on hold without sms notifications and even on the statement no sms notifications.i seriously need help.i never experienced this on Nedbank and tymebank.my contact details are as follows Babalwa Gongqa. ***