I want my policy reinstated or my refund

I'm also starting to believe that CAPITEC FUNERAL COVERS ARE A ****.

They told me to cancel my cover with another company that covered me and my mother and take their cover and I did, I struggled to pay for 2months on the 3rd month they sent me an SMS telling me to pay before the 1st of December to prevent my policy from lapsing and I made sure to make that payment on the 25th of November but they still went ahead and lapsed my policy.

Worse part is that with the company I was with I had an option of 6 months premium holiday if I'm un able to pay and a REINSTATEMENT option should the policy lapse. With capitec I have to start from the scratch.... What if some happens to my mom while I am waiting for another 6 month waiting period again.????

I have sent an email to them for an amount of R470 I paid on the 25th of November to be refunded to me if they not going to reinstate my policy but no one has responded yet and I have been trying to call them but I am being sent from piller to post.

Next time when you telling people to cancel their policies at least make them aware that you don't have the benefits that the other companies offers!!!!