I want my monies for an electricity voucher I paid for but did not get the pin!

Referring to Capitec Case no. ***2, on the 19th of May 2025, I purchased R60 electricity voucher via the app. The funds were taken from my account but no voucher pin was recieved. Per the confirmation from Capitec is that the latter would be investigated and it would take 5 working days to investigate. It is now the 27th of May 2025 and I still haven't received feedback, my funds or a voucher pin to recharge what I've paid for. I expect something to he done please. Either I should get the voucher pin or I should get my monies refunded immediately! This seems to be a recurring issue with Capitec. Super disappointed in the service recieved.