I want my money,********

Hi

On the 27th of May a debit order for R250 went off from my account for a Capitec funeral policy.

I called in requesting a refund and was told that won’t be possible since I didn’t cancel the policy.

My questions are: 1.Why was the first policy cancelled without my permission ?According to my understanding and the the text notifications ,the policy automatically lapse after 3 months of not paying. 2.Why debit only on the 4th month cause the last debit order went through in Jan ?It’s not like my account had no funds but why on the 4th month when It should have been automatically cancelled just like the one I had previously? 3.How is this one different from the previous one that made you to not cancel it without my permission ?

Please I want my money.Don’t call me and ask me to explain what I’ve already explained,you must have notes on your system to keep you updated on the queries. Not so kind regards ZM Lamula