sM
strand M

1 reviews | Active since Nov 2018

25 Feb 2023, 18:30

I want my money keep your account I don’t need it anymore.

They actually don’t deserve even one star. Capitec closed my account after a person called and provided false information, I don’t know the person personally but they do know me through my sister, the lady sent R500 to my account to give to my sister. Now since they having personal issues she went and got my account closed and capitec actually bought her story that she paid me R500 as i sell shoes and she was buying shoes from me. I don’t sell shoes or sell anything for that matter.

I called 20 times to get assisted but their consultants just answered and start talking and laughing at the background she forgo To mute herself. What kind of business are you guys running. Is this how you treat your customers? I want the money I transferred to that accounts and i want to close my capitec account with you I don’t need it anymore,

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Replies (1)
Capitec Bank
Capitec Bank's reply26 Feb 2023, 08:26
Official
Good day  Strand Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank