I want my money from Capitec.

I am a client of Capitec bank.I have a savings account with them and using the app on my phone.On the 2nd August 2024 during the afternoon I want to use my Capitec App to transfer money to a family member when I realized that there is only 86 cent in my account.I immediately phone Capitec and after about 10 minutes a consultant answer.I explained my problem and was told that a amount was transferred from my account to a Discovery bank account.He asked me if I did it and I answered no.I was shocked when I realized that all the money in my account was gone.He gave me a reference number,blocked my account and suggested that I report it to the Police,what I did.On Monday 5 th August my affidavit and bankstatements were sent to the ***** investigation team.On 15 th August I received a sms that the investigation is still ongoing.About a hour later Capitec informed me by email that they cannot recover my money and that the case was closed.I am unhappy about the whole incident.My money was ****** from Capitec while in their possession.