I WANT MY MONEY 😠😠😠😠😠😠😠😠😠😠!!!!!!!

Went to deposit money at their branch ATM in workshop durban , some of it returned and before I could confirm the deposit the ATM displayed out of service error. I called the consultant and she told me to go inside and i will be assisted. Instead of them giving me my money back or making it reflect in my account as I need it urgently. They said they will log a call on ref *** and must wait 24 hours for investigation to be done. I even asked for their branch manager and she said there is nothing they can do because it's not yet allocated. This is an escalation why can't they damn escalate my matter??? I want my R11500. This lady who was assisting me outside didn't even ask me to wait a little bit at the ATM to check if it's going to come back