I WANT MY MONEY

I had gone into a Capitec branch at Eyethu Mall Orange Farm on 27/10/2022 to do a card replacement. I was given a new card and charged R70 according to my statement.

When I tried using the card after a few minutes it gave me an error "not verified" and it was not working. I then went back to the branch whereby I was advised to do another card replacement as the one that was printed and issued to me is a card that was from a batch 3011 with issues that the bank knew about.

I was then charged another R70 again. When I complained that why must I pay R70 twice for one card replacement as the 1st card not working was their fault, the consultant told me that I will be refunded. I did not get any refund until on Friday the 4th November I went to the branch again after I've also sent an email to their customer services on the 3rd for the query without any assistance.

I was then told that the manager is not available to approve the refund and will be automatically refunded before 09/11/22. To date I haven't received any refund in my account. Can Capitec refund my R70 immidiately cos I'm tired of their stories and incompetence. They are quick to charge fees but when one has to receive what's due to them it's stories and empty promises all the way. This is not the first incident I'm encountering with this bank and I'm gatvol!