JV
Jeryka V

1 reviews | Active since Oct 2021

21 Oct 2021, 09:41

I WANT MY MONEY!

@hellopetercom On the 9th of October, all my money went out of my account, due to ********** purchases. I contacted @CapitecBankSA, which then advised that this would be raised to their ***** department and to allow 2-8 days for the reversal of my money. I have not heard anything back since then. I went to @CapitecBankSA Cavendish and the consultant was of not much help. She contacted the call center and with no apology, nothing whatsoever to resolve my issue, I was told to now wait 14-30 days. They apparently have a backlog, so this has been happening. They are not doing their best to get my money asap and just fobed me off. I haven't had any contact from them, nothing. The customer service I received thus far is **********!

0
Replies (2)
Capitec Bank
Capitec Bank's reply21 Oct 2021, 10:59
Official
Good day  Jeryka

We acknowledge receipt of your query and have assigned your matter to a designated official. 

You will receive further contact within the next business day. 

Kind regards 

Capitec Bank
JV
Jeryka V's update22 Oct 2021, 13:03
Reviewer Update
You acknowledge my query but Still no response from Capitec! This is very poor service!