QM
Qetelo M
1 reviews | Active since Sept 2012
29 Oct 2020, 09:09
I want my money Capitec
Capitec Debited me twice this month. I called the call centre for assistance and got a very rude call centre agent who told me she will not help me. This is frustrating as I need my money now that Capitec took. What a joke of bank
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
29 Oct 2020, 12:36I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply29 Oct 2020, 12:36
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
05 Nov 2020, 17:29Good day Mrs Mpanza As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply05 Nov 2020, 17:29
Official
Good day Mrs Mpanza As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank