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daniels.tracylee daniels.tracylee

1 reviews | Active since Jul 2016

24 Jul 2017, 08:11

I WANT MY MONEY BACK... TODAY!!

<p>I have a debit order with Capitec that goes off every month on the 25th because thats when I get paid. Today is the 24th, and the last of my money was debited from this bank, so I essentially have no money because this idiots decided to take my debit order off early.</p> <p> </p> <p>I'm so tired of the issues this place gives me... I WANT MY MONEY BACK TODAY, not tomorrow not end of the month... TODAY!!</p> <p> </p> <p>Can't understand how people still bank with this place, they truly still have a lot to learn about banking and how to provide their clients with great service.</p>

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Replies (2)
Capitec Bank
Capitec Bank's reply24 Jul 2017, 10:16
Official

I acknowledge your posting, and have referred it to Donorique Wessels for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management

Capitec Bank

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daniels.tracylee daniels.tracylee's update24 Jul 2017, 10:20
Reviewer Update

Seriously? 5 working days? You guys were quick to take the money but now you want to tell me its going to take 5 working days to get a response?

The service you provide clients is truly pathetic!