I want my money back or my airtime

I purchased R60 telkom airtime on the 17th December,the first 2 transactions failed and the 3rd one was successful, but I didn't receive the airtime nor was the funds reversed. After contacting telkom and waiting 24hrs for my airtime as apparently there was a problem, I was advised to contact Capitec as you have not released the funds to them. I called your call centre on the 21st Dec,I was told after 48hrs the funds should be reversed back to me. I then called after 48hrs as the refund was not done and it's been more than a week still the funds have not been reversed. Its really frustrating and costing me money to contact you. Please note if I dont receive my money I'll sure go to the banking ombudsman as that's my hard earned money that you guys are keeping.Now they are saying that Transaction was successful, and the number was topped up,CAS-907849-H8K0L1. Who's account was topped up then as I didn't receive my R60 airtime.