I want my money back! No communication sent!

It's unfortunate that most of my reviews on this site is usually about Capitec's incompetence. There was a transaction of R1392.23 taken out of my account which I had no knowledge of they said it's an online purchase when I called their call centre

The lady who assisted me with this query said it would take about 7 days and they would need to stop my card and escalate it she didn't even give me a ref number can you imagine. I called again to find out and everytime they are looking into it I'm the one doing the calling capitec has not made any contact since and it's been more than 7 days now considering I called on the 31st

I am just so disappointed at this I think instead of me coming here everytime to complain because with capitec there are always issues I should just switch to another bank. I dont even know if I'll get my hard earned money back because nobody is even bothering to tell me what's going on!!!!

I just want my money bac****