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Nthabiseng R
1 reviews | Active since Aug 2018
11 Feb 2021, 10:13
I want my money back immediately
I often have a problem of everytime I purchase something online.. The amount will go off on my account. And a few days later the exact amount will go off on my account again... This has never been a big issue cause everytime this happens I just call capitec. And once they confirm it's the same transaction the money gets refunded back into my account immediately.. Today I have the same problem and I'm being told the money will take 7-14 days to be back in my account. I ask why is it now taking so long I'm being told processes have changed. What processes are these and why have they changed??? I need my money now not in 14 days. This is unacceptable
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Capitec Bank's replyOfficial
11 Feb 2021, 10:17Good day Nthabiseng
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply11 Feb 2021, 10:17
Official
Good day Nthabiseng
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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Nthabiseng R's updateReviewer Update
12 Feb 2021, 16:35I just received the money back into my account... Thank you... In future please stick to the old method... A payment correction should be made immediately if you can see the same transaction went off more than once
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Nthabiseng R's update12 Feb 2021, 16:35
Reviewer Update
I just received the money back into my account... Thank you... In future please stick to the old method... A payment correction should be made immediately if you can see the same transaction went off more than once