DJ
Diana J
1 reviews | Active since May 2020
13 Aug 2022, 11:27
I want my money back
The worst service ever. This bank thinks that I work for then. They messed up my account and money is missing from my account but they want me to contact other places and companies to get proof that the money is not received eventhoug the can see the funds was not paid. They refuse to do follow ups.
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Replies (2)
Capitec Bank's replyOfficial
13 Aug 2022, 11:40Good day Diana
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply13 Aug 2022, 11:40
Official
Good day Diana
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
DJ
Diana J's updateReviewer Update
16 Aug 2022, 10:53Good day
I have been contacting the number provided *** on the email I received but I am not getting thought to an agent. I am just holding on for long periods listening to the Capitec voice recording. I contacted the contact centre *** but they could not assist me and I was transferred to the complaints management team. the person investigating my query was unavailable. I am currently calling *** and have been holding on for more than 8 min still listening to your voice recorder.
I have been contacting the number provided *** on the email I received but I am not getting thought to an agent. I am just holding on for long periods listening to the Capitec voice recording. I contacted the contact centre *** but they could not assist me and I was transferred to the complaints management team. the person investigating my query was unavailable. I am currently calling *** and have been holding on for more than 8 min still listening to your voice recorder.
DJ
Diana J's update16 Aug 2022, 10:53
Reviewer Update
Good day
I have been contacting the number provided *** on the email I received but I am not getting thought to an agent. I am just holding on for long periods listening to the Capitec voice recording. I contacted the contact centre *** but they could not assist me and I was transferred to the complaints management team. the person investigating my query was unavailable. I am currently calling *** and have been holding on for more than 8 min still listening to your voice recorder.
I have been contacting the number provided *** on the email I received but I am not getting thought to an agent. I am just holding on for long periods listening to the Capitec voice recording. I contacted the contact centre *** but they could not assist me and I was transferred to the complaints management team. the person investigating my query was unavailable. I am currently calling *** and have been holding on for more than 8 min still listening to your voice recorder.