I want my money back.

I woke up on the 4th of March, with money missing from my account. I called the call centre and they told me that my account will be suspended and an investigation would be conducted. It’s been 16 days, I have been querying and all I get is “we’ll let you know when we have information.” If I don’t ask them they don’t even update me on what’s going on. Capitec I would like my money back, so we can part way. I refuse to be with a bank that does not put their people first.