I want my money back

‪ ‬I just deposited money @CapitecBankSA and the ATM jammed as i just inserted the money with message on screen that said “processing”. The branch was still open I called the an assistant who called the head office immediately.‪I was then given a reference number of the incident and no assurance that i will get the exact amount of money I deposited (R29 800). I am not satisfied with the service i got from the branch manager in Promenade mall in Cape Town who just told me and my dad we just have “to pray and hope that we get a positive feedback“ and no assurance or guarantee that i will get the money. At this moment my stress level are hitting the roof and my dad is high on meds as i type this. What a horrible service i got from the people who represent a so called SA’s No1 bank‬