GN
Gugulethu N
1 reviews | Active since Jun 2014
07 May 2024, 14:33
I WANT MY MONEY BACK
On the 2 May 2024 I bought electricity using the app for R500, first attempt give me an error that the service provider is offline and immediately I tried again and it went through and I received a voucher number. On my app only 1 voucher number is showing on the history but 2x R500 payments were deducted. I went to the Maponya mall branch on 5 May 2024 to make a query about this whole situation but the call center said they can not refund me my money. I don't want no voucher number I want my money back as it wasnt my intention to buy electricity worth R1000. I can not be suffering for your bank app giving me an error. I WANT MY MONEY REFUNDED TO ME ASAP.
Helpful (0)
Replies (3)0
Replies (3)GN
Gugulethu N's updateReviewer Update
07 May 2024, 14:41I been holding for 15mins to speak to a complains agent. This is pathetic really
GN
Gugulethu N's update07 May 2024, 14:41
Reviewer Update
I been holding for 15mins to speak to a complains agent. This is pathetic really
Capitec Bank's replyOfficial
07 May 2024, 17:08Good day Gugulethu.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply07 May 2024, 17:08
Official
Good day Gugulethu.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
GN
Gugulethu N's updateReviewer Update
09 May 2024, 08:05NO one has called me. Stop replying with Lies. I WANT MY MONEY CAPITEC.
GN
Gugulethu N's update09 May 2024, 08:05
Reviewer Update
NO one has called me. Stop replying with Lies. I WANT MY MONEY CAPITEC.