I WANT MY MONEY BACK!!!!

I went to withdraw in Protea Gardens Capitec ATM Money didn't come out but I got a notification that I withdrew the money. Went into the branch(Protea Gardens) I spoke with the Manager who said this was not new they are aware of that ATM doing that and they are waiting for technicians..I was with 3other people who had this happen to them in a space of minutes clearly that ATM is faulty.Why is this ATM still open? Now I'm stuck with a Sick baby I wanted to take to a Dr with that money? Not forgetting that he's hungry as I write this. Is this not a case of Emergency? Why am I being told about 14working days? Shouldn't you be working around the clock to fix this mess of yours? Clearly you don't take your customers as serious as you claim to. I have to keep calling (Losing more money) if I eventually get my money back who's going to cover all the charges? This is the very 1st time I use this account and this happens what do you think this says about you as a brand? I'm even considering changing banks even before I get my 1st salary with you because it might just disappear. I want my money back and I demand to be compensated for all the money am losing trying to sort out your mess.