I want my money back.

Capitec I need answers because ********** activities happened on my account in 2017 of which i was not aware of only for them to inconvenience me now. - according to your system I activated your app on my phone on the 28/11/2017 but I only had the app on my phone in 2019. - Same day I activated the app on the 28/11/2017 apparently I made a transfer of R200 to an unknown account to me using my middle name as a beneficiary. - Again on the 30/11/2017 I made another transfer of R200 to another unknown account to me using my middle name again. - it doesn't make sense that I activated the app to do two transactions of people I do not know and deactivate it for the whole year. And why would I put wrong beneficiary name if I was assisted by your agent. What I want to know is why were this transfers not showing when I activated the app in 2019 only shows now when I upgraded to the new app and only one transfer is showing not the second one. My query now is that I made an error and transferred R5000 to Dipuos account thinking it was my cousin's account only to find out it is one of the ********** accounts and now the bank can't help to reverse. I went to Jabulani mall branch and the manager said they will freeze the funds on the wrong account but need to get authority from the account holder to reverse the payment so that means I have to rely on a stranger to give me back my money. Capitec I need my money back. Incident no:***9