I WANT MY MONEY BAC****

I just bought electricity on the app.After completing the transaction, it said the provider is temporary unavailable. But when I checked, my money was taken out for electricity but no electricity voucher.I called Capitec. I was on the line for almost 20 minutes until the agent who was suppose to assist me cut the call short.I thought he will call me back but still waiting.SO UNPROFESSIONAL!!!