NM
Nzwakie M
1 reviews | Active since May 2021
23 May 2021, 23:13
I want my money
On Thursday 13 May 2021 I bought 1G MTN weekly data for R70 and another 2G MTN weekly data for R99.
Both these transactions went out of my Capitec App but never credited my cellphone with data.
On Saturday 15 May, I called the Capitec 021 number and reported the matter. The Consultant promised that the matter will be resolved between the bank and the network provider and that the turn around time for such investigations is 24 to 48 hours.
I have since been waiting for the refund of my R169. 00
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Capitec Bank's replyOfficial
24 May 2021, 06:06Good day Nzwakie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply24 May 2021, 06:06
Official
Good day Nzwakie
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank