I want my money ASAP

I just don't understand that Capitec only able to listen to you when you got through Hello Peter, I was gang ****** my monies where transferred from my account at gun point likely police came before the could clean the whole account airtime was purchased, limited increased and cash withdrawn case send were done but not withdraw confirmed by consultant when I called to cancel the app and card also branch confirmed the requested to submit affidavit which I did and you can get assistance from any one at Capitec always referred to what's app to track your case I want my cash send to be re instated to my account , I have experienced enough trauma now I have to experience the incompetence of investigators and the monopolised case systems , I am tired of this automated messages *Capitec Bank Assistant* Hijacking/*******, 15/09/2023, In Progress

*Reference*: *** *Specialist Team*: FECN01

Your incident has been assigned to one of our agents and is actively being investigated. You can expect communication of the next steps soon.