I want my money

On monday last week I transfered funds incorrectly to a wrong beneficiary I then called capitec bank to advise them of this.I was then assured query will be resolved.everything went bad from them mot advising me of the turn around time to me having to call them and spending R400 worth of airtime quering my 100 rand that was transfered incorrectly.money is now frozen neither myself or the incorrect beneficiary have access to this money.so it means they *****ing my money.Capitec I will be taking my business to a bank that values me and plz give back my R100 and 400 airtime please