I want my money

We’ve had a good thing going then out of the blue I’m being dribbled.

I made two cash sends this morning. They were able to withdraw the first one which was the amount for R3000 at 09:47 and when they were withdrawing the second one at 09:48 it’s said “correct notes unavailable”.

They then attempted to withdraw at PEP and they got an error message that said “Voided” at 10:10.

When I check my app it says redeemed. When I look at location it says “unknown”.

When I call Capitec consultants my calls are dropped. I am livid! You’ve got very trashy agents! The consultants say the money was collected but the time frames are no making sense. Which clearly shows there’s a syndicates at Capitec. The consultants were so calm and collected like they are fami**** with this kind of complaint. And when I complain they drop the call without logging a ticket. Why are the consultants able to see withdrawal location and time and on my app it says unknown. How am I supposed to trust what they are sharing? As far as I know it’s not true and very much false information. Capitec stole my hard earned money!

For the first time I’m a victim of Capitec’s incompetence. R770 is a lot of money. I want my money!