I WANT MY MONEY

n the 25th November 2023 at about 14h50, I was transacting at Carlswald Capitec ATM, making a manual deposit into my Capitec account. After inserting the funds into the ATM open port, the money got inserted and suddenly, it shuts the port without and an Error screen briefly appeared. I froze and wondered what just occurred. The money didn’t reflect into my account and the branch had no personnel. I immediately engaged with Capitec clientcare department and furthermore, logged onto their whatsap line.

I was told that the matter will be resolved within 24/48hrs. This money was to be used for my children tuition fees and food, considering the current harsh economic situation at hand known to the entire Country. I have received lame excuses and no clear indication of my money. R14700 is not child play yet Capitec is turning a blind eye on a loyal Customer and a parent. I have provided all proof, and your ATM can attest of my physical present via its camera, your Information Technology can link an error Code for that day, matching my stated time, but clearly, they too are useless just like the Bank itself.

The deplorable service received from it agent and the Bank as an institution is far below the service Charter. Each agent a speak with seems to have no idea of what is going on and are all failing dismally to provide a concrete answer to my missing MONEY!!!. Names I can recall on record and I have all the reference number are - Sanelisiwe Ndinisa - Samantha - Anelisa M - Adoration - Nomusa Buthelezi

Capitec, your resolution department needs a serious revamp and employ professionals. At the moment you are the joke of the century and don’t qualify to be called a Bank. Your machines have technical issues and clients can’t be held hostage of their own money that you are *******ly withholding for 10 days now. Schools are calling me!!!! I WANT MY MONEY, ITS NOT YOURS TO TAKE.