I want my money

03/06/2019 @18:05 I was sending money to my acc from my husband using his cellphone banking.I made a mistake by pressing the wrong number and my 2000 went to that person's acc,I immediately called capitec and the consultant that was assisting us said we gonna have to wait 24hrs they will escalate th matter.I tried calling that person and he said his gonna send it he never did..Today we went to Capitec branch and the consultant called for us and that is when they call the customer that received my money at 13hrs a matter that i reported yesterday...the customer did not answer and they told us to wait until that customer answers his phone..meanwille I'm struggling with my children..why cant Capitec reverse the money to the rightful owner what if now that customer used my money?because they only called that customer when i was at the branch while i reported the matter early.