NG
Nomfundo G

1 reviews | Active since Jan 2018

25 Jan 2018, 12:48

I want my money

I was in the que to withdraw some money from my capitec account in Durban mercury house passage when a young girl estimated to be 17 - 18 years old came and told me she was suppose to be writing her final exams at DUT but she couldn't write because she didn't finish her fees and her mom was at work and she couldn't go to deposit the money for her so she asked her to ask anyone in the que who is using capitec bank to give her the cellphone number and the mother was going to transfer the money to that particular person.being so kind I gave the young lady nd some woman who sounded so old called to confirm if the number was working and she transfered R5000 into my account,I withdrew the money and gave it to the young lady and she left.the following day I received an SMS saying my account was suspended,when I went to the bank they said some company reported ***** in my account so they will freeze my account until the investigation was done.I went to the bank regularly and they told me that in order to give me the money in my account I must find the person I withdraw the money in order to get my money.they refused to tell me the name of the company that reported the ***** in my account and I don't even know the lady that I helped.please help me to get my money on my account,I don't need a capitec account anymore.its been almost 2years now with no response from capitec bank

0
Replies (2)
Capitec Bank
Capitec Bank's reply25 Jan 2018, 14:33
Official

I acknowledge your posting, and have referred it to Nicole Appollis for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

NG
Nomfundo G's update25 Jan 2018, 15:06
Reviewer Update
Thank you,I'll wait......