i want my money

i have a problem with capitec bank there was a money deposited in my account in 2014 and withdrawn immediate the following day i went to the bank to report this matter and was told my account has been closed and send for forensic and i wont be able to use my capitec account then my brother send me money using my number and it went into my capitec account then i went to the branch to find out how can i access funds in my account and i was told to go to the SAPS to make an affidavit requesting capitec to change my status from ***** and that they are giving capitec permission to give me my funds but even today i havent received the money yet please capitec can i please have my funds since im no longer going to be able to use my capitec account