I want my money

I'm not happy with Capitec on how to deal with our compliance, on the 23rd of September 2020 I deposited my money at Mall of Africa before I deposit the money I asked the door agent I'm holding a lot of money and I don't feel save can I do it inside he then told me, I must do it on the ATM. As usual I went to the ATM and put on my account number and then cash which was R16000 then the ATM said it was out of service .I went inside and told them that the machine is out of service and my transaction was no yet successful . The lady inside called the ATM department and they said they can see it and they will follow up on it, but since then I'm the one calling them and there's no feedback, I went there on the next day but still no answer they gave a reference number ***8 and the money will be released after 8 days but now its 12 days with no answer, I'm so ****en ****ed I want my money I have bills to pay .Capitec is so useless I'm changing bank