I want my electric units or refund

Bought city of tshwane electric units on the 22nd got an error trying to load my token, didn't go. Reported to 2 consultants Lukhanyo first who left me during the call to Lufuno on the ref *** they said to wait Lufuno said to wait 24-48hrs. Which ended yesterday on the 24th. No help no communication nothing at all, but my money was deducted.

I have a 2yr old it's winter and needs cooked food, should I tell him you're investigating? Maybe he can pause his needs and also ours. Also made a purchase last night upon arrival, to atleast have lights on, got the same error message.

Not sure if Capitec is running a **** on my account. I want my units or my money back. Your service sucks, how could you relax knowing someone is suffering because of your systems.

The below ref is from last night, I want that back also

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