mM
mpho M
1 reviews | Active since Oct 2019
16 Oct 2019, 18:59
I want answers now
They was a debit order that took place on the 30th of August of R835.30 as I was not aware up until yesterday I thAn went to a a capitec branch today to dispute the debit order they telling about the 40 days whatever **** the funny part is that on my capitec app it shows disputed but my money is not in they telling me that it is sent to I don’t know which bank and they is no turn around time but why would it show disputed if I have not received my money nxa the consultant was very rude so why is it showing disputed but I did not receive the payment.....I’m so annoyed right now
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Replies (3)mM
mpho M's updateReviewer Update
16 Oct 2019, 19:08Which bank are they waiting for to respond if they will credit me or not but for goodness sake it’s my money they could not even confirm the turn around time but why is it showing disputed
mM
mpho M's update16 Oct 2019, 19:08
Reviewer Update
Which bank are they waiting for to respond if they will credit me or not but for goodness sake it’s my money they could not even confirm the turn around time but why is it showing disputed
Capitec Bank's replyOfficial
17 Oct 2019, 10:31I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply17 Oct 2019, 10:31
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's replyOfficial
22 Oct 2019, 08:22Hi Mpho
As per our telephonic conversation the matter has been resolved, we apologize for any inconvenience caused.
Kind regards
Capitec Bank
As per our telephonic conversation the matter has been resolved, we apologize for any inconvenience caused.
Kind regards
Capitec Bank
Capitec Bank's reply22 Oct 2019, 08:22
Official
Hi Mpho
As per our telephonic conversation the matter has been resolved, we apologize for any inconvenience caused.
Kind regards
Capitec Bank
As per our telephonic conversation the matter has been resolved, we apologize for any inconvenience caused.
Kind regards
Capitec Bank