I want answers as soon as possible

Hi i have done a funeral claim with capitec on the 16 Sept 2024 till today the 20th Sep 2024there's no proper response that has gave me clarity as to what happening, no one seems to have answer and the issue here is that i can not wait longer since these funds are the ones that going to pay for the funeral and we were planning to do the funeral this Sunday. The only thing i want to know is what happening with my claim how long will it take for them to pay because time is not on my side.

The reason why i took the policy is because i didn't want to suffer during my time of need which is this time, it seems as if the team is at easy while i am the one who is stressing day and night because they are very poor in communicating with the person has claimed.