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Nokukhanya N
1 reviews | Active since Aug 2022
08 Aug 2022, 12:02
I wanna change bank to a user friendly bank not Capitec bank
I have an account with Capitec for more than 6 years and I never experienced such horrible behavior, I use it for all of my businesses since I'm self employed, but now after that shut down they had, it turned out that they blocked my account for no reason, I went to the branch and the consultant wasted my time, talking to someone for more than 1hour, turns out they can't give me back my account and freezed my money. I will never recommend this so called bank to anyone, to me they act like a **** and all of my things are on hold, they don't even know when it's gonna be released and the reason
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Capitec Bank's replyOfficial
08 Aug 2022, 13:14Good day Nokukhanya Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
Capitec Bank's reply08 Aug 2022, 13:14
Official
Good day Nokukhanya Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
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Nokukhanya N's updateReviewer Update
10 Aug 2022, 20:45I'm so disappointed and discouraged even to reply to Capitec, they haven't contacted me up until now, I went to the branch again today and they tried to call the department that's responsible for this matter, but no one picked up, I spent more than 2hours, their customer service is very poor and consultants are so unprofessional, they can't even explain what's going on, they can't even get in my account confirm anything. This is very confusing and annoying, I'm so fed up, can they just give me back my money on that account and close it for good 😢😠I have businesses that I have to take care of, I have dependents to take care of, I have bills to pay... Everything is on hold because of this account
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Nokukhanya N's update10 Aug 2022, 20:45
Reviewer Update
I'm so disappointed and discouraged even to reply to Capitec, they haven't contacted me up until now, I went to the branch again today and they tried to call the department that's responsible for this matter, but no one picked up, I spent more than 2hours, their customer service is very poor and consultants are so unprofessional, they can't even explain what's going on, they can't even get in my account confirm anything. This is very confusing and annoying, I'm so fed up, can they just give me back my money on that account and close it for good 😢😠I have businesses that I have to take care of, I have dependents to take care of, I have bills to pay... Everything is on hold because of this account